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POLICIES



POLICIES

Shipping Information:

Shipping Policy / Ordering Information

TO PLACE AN ORDER:

• Call anytime from 9 am to 4pm CST, Monday thru Friday. 1-225-571-0218. If we are unable to take your call, please leave a message and we will return that call as soon as possible. • Use our secure, online shopping cart anytime, 24 hours a day • Mail - money order or certified check made out to Aroma Blends. Mail To: Angela Babin, P.O. Box 280, Duplessis, LA 70728 Be sure to include a copy of your order. • Payment: • Visa, Master Card, Discover, American Express, Money Order or Certified Checks. • Checks (not certified) must clear prior to shipment. • All payments are in US Funds. • Sales tax will be charged for LA residents (9.00%)

NSF Checks: Checks returned for non-sufficient funds will incur a $32.00 processing fee. Since this fee is charged by the bank when the check bounces the first time, the customer is still responsible for this charge even if the check clears the second time.

Shipping: Aroma Blends preferred method of shipment is with USPS Priority Mail. If we need to ship UPS, please be sure to select the shipping method you require: - Next Day Air - Next Day Air Early AM - Next Day Saver - 2nd Day Air AM - 2nd Day Air - 3 day Select - Ground Please note you will receive an UPS email notification which will include the 'final' total of your order which includes the UPS charge and UPS tracking number. - International customers are responsible for any and all customs duties, taxes and brokerage fees that the package may incur.

PLEASE NOTE:

When shopping online, the shipping fees are calculated based on the actual weight of the merchandise. You will receive a confirmation email which is a subtotal of the order which does NOT include UPS shipping costs. We do this here at Aroma Blends because we charge you the 'exact' cost of the package. It is not possible to accurately confirm shipping charges without having packed/shipped your order. We reserve the right to charge the full shipping amount to your order. You will receive an UPS email notification that will include the tracking number and total cost of your order.

Refund, Returns and Cancellation Policies:

Enter details of your refund, return, or cancellation policies (if any). Provide instructions for when and how buyers can get a refund, return merchandise, or cancel an order. Review the refund policy of other stores to get an idea of the different approaches and then create the policy that works best for your store.



Processing Time:

• We do our best to process and ship an order within 3 business days of the order being logged in. • Orders are logged in the day after they're received. • Orders received on Fridays, holidays or weekends are logged in the next business day. There are times when due to an extremely high volume of orders, order processing may be additionally delayed and we appreciate your understanding when this occurs.

Note: During extra heavy periods, such as Thanksgiving, Christmas and Mother's Day as well as when we close during holidays & inventory, customers need to allow additional days for an order to be processed and shipped; please plan your order accordingly. Please remember that you must allow time in transit for an order to reach you. We're located in Louisiana; you can find time in transit information by going to www.ups.com Our zip code is 70737, we have daily pickups and we use our own packaging.

Delivery: • Your total delivery time is our processing time + shipping time. • Most orders ship within 48 hours. • During holiday seasons, late September to December, expect 48-72 hours to process standard orders. • Custom orders can take up to 5 days to process. • To estimate your final delivery date, please use the following guidelines:

UPS Service * UPS does not count the day the package is shipped or weekends as a shipping day. * UPS does not guarantee any transit times during the three weeks surrounding Christmas. ** UPS is closed on major holidays and the Friday after Thanksgiving - these days are not included in shipping time. We do not ship via USPS or any other carrier. Returns: All sales are final. Due to the nature of our products we are unable to accept returns and still guarantee purity of products to our customers. There are absolutely no unauthorized returns because we cannot guarantee the purity of our merchandise or resell it once it has left our site. We are not able to issue credit on unauthorized returns. Merchandise returned without authorization will be discarded. We are not able to make any exceptions to this policy. In the event that we make an error on your order, we will gladly authorize the return of incorrect or defective merchandise and pay for the return shipping costs.

Damage Claims: Inspect all packages at the time of acceptance. • Should you receive goods damaged in-transit, carefully verify the extent of damage in the presence of the UPS driver. • If possible, keeping all packing materials and box intact. • Notify Aroma Blends after you have called the UPS shipping carrier at (1-800-PICK UPS). • New items will be shipped as soon as damaged items have been returned and verified by Aroma Blends or an UPS Claim number has been received. • You must retain the original packing materials until the claim is resolved. • If you discard the damaged goods, there can be no refund or credit.

Pricing: Due to market fluctuations, prices are subject to change without prior notice.

 


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